Terms and conditions

PRIVACY

Your privacy is important to us. We use the information we collect about you in order to process your order and to provide a personalised service to you when you visit the website. We need to know your name, email address, delivery address, debit/credit card number, expiry and security in order to fulfill your order. We ask you for a telephone number in case there is a problem with your order.

We do not share the above information with outside parties except where absolutely necessary to complete your order.

DELIVERY

The products are not held in stock, but are produced, cast or manufactured on receipt of your order. Following receipt of your order and clearance of your payment, we will do our best to dispatch items within 28 working days.

All parcels will be dispatched to the address provided using a method which must be signed on receipt, thus ensuring that the parcel was received by the customer. Delivery will be by Royal Mail for smaller items or a private carrier (ie.TNT or UK Express) for larger items.

PAYMENT

We accept all major credit/debit cards vie our payment gateways (Barclaycard or Sagepay). All credit/debit card orders placed online are made on a secure, encrypted server to ensure the privacy and security of your information. The Buyer must inform the Seller by phone or email within 24 hours or by 16.00GMT on the day of processing (whichever is the sooner) if they wish to cancel the order.

RETURNS

As all items are produced to order, we regret we cannot accept returns.

However, if items are damaged in transit, the Buyer should notify the Seller within 14 days of goods dispatch date in which to request a return and refund. Before returning any products please contact us by email or telephone.